Frequently Asked Questions
Where are you located?
My office is at 209 West Central St Suite 311/313A Natick, MA 01760. Enter through the West Lobby and take elevator or stairs up to the third floor. Walk to the right of the bathrooms through the hallway door and I am located in the first two offices on the left hand side. Please contact me on which space your session will occur in.
Do you take private insurance?
I am not participating as a provider (or in-network) with any insurance companies. Due to the fluid nature of the business, a single session often encompasses a wide variety of our services based on your individual family's needs. I am happy to provide a summary of services and receipt. Being a private-pay entity allows me to provide your family with exactly what you need without the constraints of insurance requirements. A fee breakdown will be provided to you upon request.
***Please note that Warm Heart Wellness is not enrolled with MassHealth (Massachusetts Medicaid) and does not currently offer physical therapy services to MassHealth members. Please contact your plan for assistance finding a participating physical therapist.***
Can I receive a superbill for my sessions?
I can provide superbills for eligible physical therapy (PT) evaluations and treatment sessions. You may submit these to your insurance company for consideration of out-of-network reimbursement. Reimbursement depends on your plan and is not guaranteed. (Please note that all communication with your insurance company regarding coverage or reimbursement is your responsibility, as I do not communicate with insurers directly.)
Superbills are not available for Craniosacral Fascial Therapy (CFT) sessions. To keep documentation consistent with insurance billing requirements, CFT sessions cannot be billed or represented as physical therapy solely for reimbursement purposes. A payment receipt is available upon request.
If you hope to use your insurance benefits, please contact your insurer before scheduling to confirm your coverage and any requirements.
What is the frequency of your services?
I believe in being flexible and responsive to your family's needs. During our initial visit, we will fully discuss what supports/services you are looking for and, together, we will create a plan that feels right for you and your family's goals. Services may occur for a single session only or once a week for several weeks or months. Every family is different and will need a different level and frequency of support. I promise to be honest about how I can offer support and when your needs are outside of my scope of practice.
Do you follow HIPAA?
Yes! All of your personal information is kept private and confidential using a secure server. Please see Warm Heart Wellness' Notice of Private Practices here.
Good Faith Estimate Disclosure
You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.
Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.
• You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• If you schedule a health care service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule a service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
• If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate and the bill.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers or call 1-800-985-3059.
Statement of Inclusion
I do not discriminate based on race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, age or genetic information.
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